Skip to content
Primo Oval XL 400 Ceramic Kamado Grill with Cypress Table - 2021 Model
Description

Description

The Primo Oval XL 400 is your ultimate grilling companion, designed for grilling, baking, roasting, and smoking multiple foods at once. Its premium ceramic body ensures superior heat and moisture retention, delivering mouthwatering flavors every time. With a generous cooking area and innovative features, this grill takes outdoor cooking to new heights of versatility and efficiency. Proudly made in the USA since 1996, this grill is built to last and perfect for any backyard chef.

Material Premium Grade Ceramic
Cooking Area 400 square inches
Dimensions 61 inches wide
Weight 200 lbs
Cooking Grates Stainless Steel
Temperature Range 180°F to 500°F
Country of Manufacture USA

 

Warranty

If you want to submit a claim against your warranty, please send us an email to support@designingbackyards.com with the product information, pictures (as needed) and order number and we will help you submit the claim with the manufacturer for an expedite resolution.

Primo Ceramic Grills Warranty

Limited Lifetime Parts
  • All ceramic parts
Limited 5-Year Parts - Against Rust-Through
  • All metal parts (excluding cast-iron parts)
Limited 1-Year Parts - Against Rust-Through
  • All cast-iron parts
  • All other parts & accessories(unless specified)
Limited 30 Day Parts
  • Felt gaskets
  • Thermometers

Additional Information

These warranties are extended to the original purchaser of the grill, these are general guidelines. Please refer to the unit’s manual for complete warranty details.

Metal surfaces can be compromised by the elements, excessive moisture, salt, scratches and chemicals. This warranty does not cover rust, fading, surface blemishes and oxidation unless it causes the failure of the component and inhibits the use of the grill. Primo shall replace parts found defective as provided above with equivalent parts and shall ship such parts at the Purchaser‘s expense to the Purchaser‘s designated shipping address. The existing component must be properly disposed of upon receipt of the replacement warranty part. Failure to do so, or to provide or sell the existing component to a third party will void the warrantee's coverage for future warranty claims.

We do not accept international warranty. Please contact your local dealer to submit a warranty claim.

What is not Covered

  • Damages that might result from the use, misuse, or improper installation or storage of this appliance.
  • Travel, diagnostic costs and freight charges on warranted parts to and from the factory.
  • Claims that do not involve defective workmanship or materials.
  • Unauthorized service or parts replacements.
  • Removal and reinstallation cost.
  • Inoperable due to improper or lack of maintenance.
  • The costs of a service call to diagnose a problem and labor for replacement or repairs.

Duties of the Owner

  • The appliance must be installed in accordance with the instructions furnished with the appliance
  • Maintain ready access to the appliance for service.
  • A bill of sale, cancelled check, or payment record should be kept to verify purchase date and establish warranty period.

How to Get Service

  • To make a warranty claim provide any Primo dealer with the model number, serial number, and purchase verification.
  • The dealer will contact the factory to initiate warranted parts replacements.
  • A warranty claim can also be made directly with Primo, please have your receipt available and fill out a Warranty Claim Online.
  • Primo will make replacement parts available at the factory. Shipping expenses are not covered.

Your Rights Under State Law

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

Shipping

Shipping Policy

Thank you for shopping with Designing Backyards! We strive to provide a smooth and efficient online shipping experience for all our customers in the United States.

Shipping Location

We ship exclusively within the contiguous United States, utilizing our network of authorized third-party distributors who maintain established relationships with brand companies.

Shipping Cost

  • FREE shipping on all orders.

Estimated Delivery Time

  • 3-5 business days

These timeframes are estimates and may vary based on your location, product purchased, weather conditions, or carrier limitations. Most orders arrive before the maximum estimated timeframe.

Order Cut-Off Time

04:00 PM (GMT-05:00) Eastern Standard Time (New York) for same-day processing.

Shipping Method

Standard shipping. The company will choose the shipping method.

We reserve the right to choose the carrier. Once shipped, we cannot change the delivery address or schedule. Most carriers will call in advance to schedule delivery.

Larger items are shipped via freight and left at the curb. Customers are responsible for moving the items. Please inspect the delivery for damage or missing items and note them on the delivery receipt.

Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking details. You can also track your order on our order tracking tool. Please allow 24 hours for tracking info to update.

Shipping Delays

Delays may occur due to weather, carrier issues, or other unforeseen events. If your order is delayed, please contact us at support@designingbackyards.com.

Incorrect Address & Undeliverable Packages

Customers are responsible for providing the correct shipping address. If the package is returned, we will reach out for the updated address. Reshipping/restocking fees may apply.

Lost or Stolen Packages

We are not responsible for lost or stolen packages marked as delivered by the carrier. If you believe your package is missing, contact the carrier or email us at support@designingbackyards.com and we’ll help investigate.

Contact Information

For questions about our shipping policy, please contact us:

Thank you for choosing Designing Backyards!

Return & Refund

At Designing Backyards, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a 60-day return policy.

Returns

  • Return Process: Returns must be initiated by email. Please send your request to support@designingbackyards.com with the order number and the product name.
  • Return Period: Items must be shipped within 60 days of delivery.
  • Return Costs: Free return within 60 days. No returns accepted after. Customers will not be responsible for shipping costs.
  • Condition & Type: Items must be unused, in original packaging, and not be final sale items.
  • Return Address: The return address will be provided when the return is approved.

Refunds

  • Refund Processing Time: Refunds will be issued within 7 business days after the item is received and inspected.
  • Refund Method: Refunds will be processed via the original payment method.

Contact Information

For any questions regarding our refund or return policies, please reach out to us at:

Shop All Primo Grills

Primo Oval XL 400 Ceramic Kamado Grill On Curved Cypress Table With Stainless Steel Grates - PGCXLH (2021)

SKU: PGCXLH-2021

UPC: 7469110955724

$2,608.00 - $2,608.00
FREE Shipping
$2,608.00
FREE Shipping
$2,608.00 - $2,608.00
$2,608.00
No sales tax*

Description

The Primo Oval XL 400 is your ultimate grilling companion, designed for grilling, baking, roasting, and smoking multiple foods at once. Its premium ceramic body ensures superior heat and moisture retention, delivering mouthwatering flavors every time. With a generous cooking area and innovative features, this grill takes outdoor cooking to new heights of versatility and efficiency. Proudly made in the USA since 1996, this grill is built to last and perfect for any backyard chef.

Material Premium Grade Ceramic
Cooking Area 400 square inches
Dimensions 61 inches wide
Weight 200 lbs
Cooking Grates Stainless Steel
Temperature Range 180°F to 500°F
Country of Manufacture USA

 

Description

Description

The Primo Oval XL 400 is your ultimate grilling companion, designed for grilling, baking, roasting, and smoking multiple foods at once. Its premium ceramic body ensures superior heat and moisture retention, delivering mouthwatering flavors every time. With a generous cooking area and innovative features, this grill takes outdoor cooking to new heights of versatility and efficiency. Proudly made in the USA since 1996, this grill is built to last and perfect for any backyard chef.

Material Premium Grade Ceramic
Cooking Area 400 square inches
Dimensions 61 inches wide
Weight 200 lbs
Cooking Grates Stainless Steel
Temperature Range 180°F to 500°F
Country of Manufacture USA

 

Warranty

If you want to submit a claim against your warranty, please send us an email to support@designingbackyards.com with the product information, pictures (as needed) and order number and we will help you submit the claim with the manufacturer for an expedite resolution.

Primo Ceramic Grills Warranty

Limited Lifetime Parts
  • All ceramic parts
Limited 5-Year Parts - Against Rust-Through
  • All metal parts (excluding cast-iron parts)
Limited 1-Year Parts - Against Rust-Through
  • All cast-iron parts
  • All other parts & accessories(unless specified)
Limited 30 Day Parts
  • Felt gaskets
  • Thermometers

Additional Information

These warranties are extended to the original purchaser of the grill, these are general guidelines. Please refer to the unit’s manual for complete warranty details.

Metal surfaces can be compromised by the elements, excessive moisture, salt, scratches and chemicals. This warranty does not cover rust, fading, surface blemishes and oxidation unless it causes the failure of the component and inhibits the use of the grill. Primo shall replace parts found defective as provided above with equivalent parts and shall ship such parts at the Purchaser‘s expense to the Purchaser‘s designated shipping address. The existing component must be properly disposed of upon receipt of the replacement warranty part. Failure to do so, or to provide or sell the existing component to a third party will void the warrantee's coverage for future warranty claims.

We do not accept international warranty. Please contact your local dealer to submit a warranty claim.

What is not Covered

  • Damages that might result from the use, misuse, or improper installation or storage of this appliance.
  • Travel, diagnostic costs and freight charges on warranted parts to and from the factory.
  • Claims that do not involve defective workmanship or materials.
  • Unauthorized service or parts replacements.
  • Removal and reinstallation cost.
  • Inoperable due to improper or lack of maintenance.
  • The costs of a service call to diagnose a problem and labor for replacement or repairs.

Duties of the Owner

  • The appliance must be installed in accordance with the instructions furnished with the appliance
  • Maintain ready access to the appliance for service.
  • A bill of sale, cancelled check, or payment record should be kept to verify purchase date and establish warranty period.

How to Get Service

  • To make a warranty claim provide any Primo dealer with the model number, serial number, and purchase verification.
  • The dealer will contact the factory to initiate warranted parts replacements.
  • A warranty claim can also be made directly with Primo, please have your receipt available and fill out a Warranty Claim Online.
  • Primo will make replacement parts available at the factory. Shipping expenses are not covered.

Your Rights Under State Law

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

Shipping

Shipping Policy

Thank you for shopping with Designing Backyards! We strive to provide a smooth and efficient online shipping experience for all our customers in the United States.

Shipping Location

We ship exclusively within the contiguous United States, utilizing our network of authorized third-party distributors who maintain established relationships with brand companies.

Shipping Cost

  • FREE shipping on all orders.

Estimated Delivery Time

  • 3-5 business days

These timeframes are estimates and may vary based on your location, product purchased, weather conditions, or carrier limitations. Most orders arrive before the maximum estimated timeframe.

Order Cut-Off Time

04:00 PM (GMT-05:00) Eastern Standard Time (New York) for same-day processing.

Shipping Method

Standard shipping. The company will choose the shipping method.

We reserve the right to choose the carrier. Once shipped, we cannot change the delivery address or schedule. Most carriers will call in advance to schedule delivery.

Larger items are shipped via freight and left at the curb. Customers are responsible for moving the items. Please inspect the delivery for damage or missing items and note them on the delivery receipt.

Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking details. You can also track your order on our order tracking tool. Please allow 24 hours for tracking info to update.

Shipping Delays

Delays may occur due to weather, carrier issues, or other unforeseen events. If your order is delayed, please contact us at support@designingbackyards.com.

Incorrect Address & Undeliverable Packages

Customers are responsible for providing the correct shipping address. If the package is returned, we will reach out for the updated address. Reshipping/restocking fees may apply.

Lost or Stolen Packages

We are not responsible for lost or stolen packages marked as delivered by the carrier. If you believe your package is missing, contact the carrier or email us at support@designingbackyards.com and we’ll help investigate.

Contact Information

For questions about our shipping policy, please contact us:

Thank you for choosing Designing Backyards!

Return & Refund

At Designing Backyards, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a 60-day return policy.

Returns

  • Return Process: Returns must be initiated by email. Please send your request to support@designingbackyards.com with the order number and the product name.
  • Return Period: Items must be shipped within 60 days of delivery.
  • Return Costs: Free return within 60 days. No returns accepted after. Customers will not be responsible for shipping costs.
  • Condition & Type: Items must be unused, in original packaging, and not be final sale items.
  • Return Address: The return address will be provided when the return is approved.

Refunds

  • Refund Processing Time: Refunds will be issued within 7 business days after the item is received and inspected.
  • Refund Method: Refunds will be processed via the original payment method.

Contact Information

For any questions regarding our refund or return policies, please reach out to us at:

Description

The Primo Oval XL 400 is your ultimate grilling companion, designed for grilling, baking, roasting, and smoking multiple foods at once. Its premium ceramic body ensures superior heat and moisture retention, delivering mouthwatering flavors every time. With a generous cooking area and innovative features, this grill takes outdoor cooking to new heights of versatility and efficiency. Proudly made in the USA since 1996, this grill is built to last and perfect for any backyard chef.

Material Premium Grade Ceramic
Cooking Area 400 square inches
Dimensions 61 inches wide
Weight 200 lbs
Cooking Grates Stainless Steel
Temperature Range 180°F to 500°F
Country of Manufacture USA

 

Primo Products Brochure  

Brochure | English

Brochure | Dutch

Brochure | French

Primo Owner's Manual 

Owner's Manual

Primo Starter Guide

Quick Start Guide

Primo Starter Guide Complete

Product Sheets

Spec Sheet | X-Large Charcoal - Jack Daniel's

Spec Sheet | XL-Charcoal

Spec Sheet | Large Charcoal

Spec Sheet | Junior Charcoal

Spec Sheet | Round Charcoal

Cut-Out Templates

Cut-Out Template | XL-Hinge

Cut-Out Template | Large-Hinge

Cut-Out Template | Junior-Hinge

Cut-Out Template | Round-Hinge

Cart Assembly Instructions

Round All-in-One Assembly Instructions

Oval All-In-One Assembly Instructions

Griddle Assembly Instructions

Primo Ceramic Grills Warranty

Additional Information

These warranties are extended to the original purchaser of the grill, these are general guidelines. Please refer to the unit’s manual for complete warranty details. Metal surfaces can be compromised by the elements, excessive moisture, salt, scratches and chemicals. This warranty does not cover rust, fading, surface blemishes and oxidation unless it causes the failure of the component and inhibits the use of the grill. Primo shall replace parts found defective as provided above with equivalent parts and shall ship such parts at the Purchaser‘s expense to the Purchaser‘s designated shipping address. The existing component must be properly disposed of upon receipt of the replacement warranty part. Failure to do so, or to provide or sell the existing component to a third party will void the warrantee's coverage for future warranty claims.

We do not accept international warranty. Please contact your local dealer to submit a warranty claim.

What is not Covered

  • Damages that might result from the use, misuse, or improper installation or storage of this appliance
  • Travel, diagnostic costs and freight charges on warranted parts to and from the factory
  • Claims that do not involve defective workmanship or materials
  • Unauthorized service or parts replacements
  • Removal and reinstallation cost
  • Inoperable due to improper or lack of maintenance
  • The costs of a service call to diagnose a problem and labor for replacement or repairs

Duties of the Owner

  • The appliance must be installed in accordance with the instructions furnished with the appliance
  • Maintain ready access to the appliance for service
  • A bill of sale, cancelled check, or payment record should be kept to verify purchase date and establish warranty period

How to Get Service

  • To make a warranty claim provide any Primo dealer with the model number, serial number, and purchase verification
  • The dealer will contact the factory to initiate warranted parts replacements.
  • A warranty claim can also be made directly with Primo, please have your receipt available and fill out a Warranty Claim Online
  • Primo will make replacement parts available at the factory. Shipping expenses are not covered

Thank you for shopping with Designing Backyards! We strive to provide a smooth and efficient online shipping experience for all our customers in the United States.

Shipping Location
We ship exclusively within the contiguous United States, utilizing our network of authorized third-party distributors who maintain established relationships with brand companies.

Shipping Cost

  • FREE shipping on all orders.

Estimated Delivery Time

  • 3-5 business days

Please note that these timeframes are estimates and may vary depending on your location, product purchased, brand purchased, weather condition, carrier operational limitations among other variables. In most cases, your order will arrive well before the maximum estimated time frame.

Order Cut-Off Time

04:00 PM (GMT-05:00) Eastern Standard Time (New York) for same-day processing.

Shipping Method

Standard shipping. Company will choose the Shipping Method.

We reserve the right to choose which freightway carries your order. Once shipments are picked up by the shipping company, we can't change shipping addresses or schedule the delivery date: dates can be estimated with the information the shipping company shares with us. Most carriers call a few days in advance to schedule the delivery and a few hours before arriving on the day of the delivery to ensure a smooth hand-over.

Larger items and orders are shipped via freight on a pallet. The order is left at the curb, meaning that you need to move it into your home or backyard. Inspect your shipment for any damage or missing items, and note any issue in the document provided by the delivery driver.

Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking details. You can also track your order in our website order tracking tool. Please allow up to 24 hours for tracking updates to reflect. 

Shipping Delays

While we strive to deliver your order on time, occasional delays due to weather conditions, carrier issues, or other unforeseen circumstances may occur. If you experience a delay, please contact us at support@designingbackyards.com for assistance.

Incorrect Address & Undeliverable Packages

Customers are responsible for providing an accurate shipping address at checkout. If an incorrect address is entered and the package is returned to us, we will contact you for the correct details. Reshipping / Restocking fees may apply.

Lost or Stolen Packages

Designing Backyards is not responsible for lost or stolen packages confirmed as delivered by the carrier. If you believe your package is missing, please contact the shipping carrier or email us at support@designingbackyards.com and we will assist in resolving the issue.

Contact Information

For any questions regarding our refund, or return policies, please reach out to us at: 

  • Email: support@designingbackyards.com

  • Phone: +1 (973) 397 5359

  • Office Hour: 9AM-5PM EST (Monday to Friday)

  • Live Chat: Available on our website during business hours

Thank you for choosing Designing Backyards!

At Designing Backyards, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a 60-day return policy.

Returns
  • Return Process: Returns must be initiated by email. Please send your request via email to support@designingbackyards.com with the order # and the name of the product to be returned.

  • Return Period: Returns must be requested via email and items must be shipped within 60 days of delivery.

  • Return costs: Free return within 30 days. No returns after. Customers will not be responsible for shipping costs.

  • Return Process: Returns must be initiated by email. Please send your request via email to support@designingbackyards.com with the order # and the name of the product to be returned.

  • Condition & Type: Items must be unused and in original packaging, and not be final sale items.

  • Return Address: The return address will be provided when the return is approved.
Refunds

  • Refund Processing Time: Refunds will be issued within 7 business days after the returned item is received and inspected.

  • Refund Method: Refunds will be processed via the original payment method.

Contact Information

For any questions regarding our refund, or return policies, please reach out to us at: 

  • Email: support@designingbackyards.com

  • Phone: +1 (973) 397 5359

  • Office Hour: 9AM-5PM EST (Monday to Friday)

  • Live Chat: Available on our website during business hours

Free Shipping

Free delivery and returns on all orders

Secure Payments

Your payment information is processed securely

Lowest Price

We'll match any price!

Financing Available

Pay over time with financing, with rates as low as 0% APR

Compare products

{"one"=>"Select 2 or 3 items to compare", "other"=>"{{ count }} of 3 items selected"}

Select first item to compare

Select second item to compare

Select third item to compare

Compare
Description

The Primo Oval XL 400 is your ultimate grilling companion, designed for grilling, baking, roasting, and smoking multiple foods at once. Its premium ceramic body ensures superior heat and moisture retention, delivering mouthwatering flavors every time. With a generous cooking area and innovative features, this grill takes outdoor cooking to new heights of versatility and efficiency. Proudly made in the USA since 1996, this grill is built to last and perfect for any backyard chef.

Material Premium Grade Ceramic
Cooking Area 400 square inches
Dimensions 61 inches wide
Weight 200 lbs
Cooking Grates Stainless Steel
Temperature Range 180°F to 500°F
Country of Manufacture USA

 

Primo Products Brochure  

Brochure | English

Brochure | Dutch

Brochure | French

Primo Owner's Manual 

Owner's Manual

Primo Starter Guide

Quick Start Guide

Primo Starter Guide Complete

Product Sheets

Spec Sheet | X-Large Charcoal - Jack Daniel's

Spec Sheet | XL-Charcoal

Spec Sheet | Large Charcoal

Spec Sheet | Junior Charcoal

Spec Sheet | Round Charcoal

Cut-Out Templates

Cut-Out Template | XL-Hinge

Cut-Out Template | Large-Hinge

Cut-Out Template | Junior-Hinge

Cut-Out Template | Round-Hinge

Cart Assembly Instructions

Round All-in-One Assembly Instructions

Oval All-In-One Assembly Instructions

Griddle Assembly Instructions

Primo Ceramic Grills Warranty

Additional Information

These warranties are extended to the original purchaser of the grill, these are general guidelines. Please refer to the unit’s manual for complete warranty details. Metal surfaces can be compromised by the elements, excessive moisture, salt, scratches and chemicals. This warranty does not cover rust, fading, surface blemishes and oxidation unless it causes the failure of the component and inhibits the use of the grill. Primo shall replace parts found defective as provided above with equivalent parts and shall ship such parts at the Purchaser‘s expense to the Purchaser‘s designated shipping address. The existing component must be properly disposed of upon receipt of the replacement warranty part. Failure to do so, or to provide or sell the existing component to a third party will void the warrantee's coverage for future warranty claims.

We do not accept international warranty. Please contact your local dealer to submit a warranty claim.

What is not Covered

  • Damages that might result from the use, misuse, or improper installation or storage of this appliance
  • Travel, diagnostic costs and freight charges on warranted parts to and from the factory
  • Claims that do not involve defective workmanship or materials
  • Unauthorized service or parts replacements
  • Removal and reinstallation cost
  • Inoperable due to improper or lack of maintenance
  • The costs of a service call to diagnose a problem and labor for replacement or repairs

Duties of the Owner

  • The appliance must be installed in accordance with the instructions furnished with the appliance
  • Maintain ready access to the appliance for service
  • A bill of sale, cancelled check, or payment record should be kept to verify purchase date and establish warranty period

How to Get Service

  • To make a warranty claim provide any Primo dealer with the model number, serial number, and purchase verification
  • The dealer will contact the factory to initiate warranted parts replacements.
  • A warranty claim can also be made directly with Primo, please have your receipt available and fill out a Warranty Claim Online
  • Primo will make replacement parts available at the factory. Shipping expenses are not covered

Thank you for shopping with Designing Backyards! We strive to provide a smooth and efficient online shipping experience for all our customers in the United States.

Shipping Location
We ship exclusively within the contiguous United States, utilizing our network of authorized third-party distributors who maintain established relationships with brand companies.

Shipping Cost

  • FREE shipping on all orders.

Estimated Delivery Time

  • 3-5 business days

Please note that these timeframes are estimates and may vary depending on your location, product purchased, brand purchased, weather condition, carrier operational limitations among other variables. In most cases, your order will arrive well before the maximum estimated time frame.

Order Cut-Off Time

04:00 PM (GMT-05:00) Eastern Standard Time (New York) for same-day processing.

Shipping Method

Standard shipping. Company will choose the Shipping Method.

We reserve the right to choose which freightway carries your order. Once shipments are picked up by the shipping company, we can't change shipping addresses or schedule the delivery date: dates can be estimated with the information the shipping company shares with us. Most carriers call a few days in advance to schedule the delivery and a few hours before arriving on the day of the delivery to ensure a smooth hand-over.

Larger items and orders are shipped via freight on a pallet. The order is left at the curb, meaning that you need to move it into your home or backyard. Inspect your shipment for any damage or missing items, and note any issue in the document provided by the delivery driver.

Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking details. You can also track your order in our website order tracking tool. Please allow up to 24 hours for tracking updates to reflect. 

Shipping Delays

While we strive to deliver your order on time, occasional delays due to weather conditions, carrier issues, or other unforeseen circumstances may occur. If you experience a delay, please contact us at support@designingbackyards.com for assistance.

Incorrect Address & Undeliverable Packages

Customers are responsible for providing an accurate shipping address at checkout. If an incorrect address is entered and the package is returned to us, we will contact you for the correct details. Reshipping / Restocking fees may apply.

Lost or Stolen Packages

Designing Backyards is not responsible for lost or stolen packages confirmed as delivered by the carrier. If you believe your package is missing, please contact the shipping carrier or email us at support@designingbackyards.com and we will assist in resolving the issue.

Contact Information

For any questions regarding our refund, or return policies, please reach out to us at: 

  • Email: support@designingbackyards.com

  • Phone: +1 (973) 397 5359

  • Office Hour: 9AM-5PM EST (Monday to Friday)

  • Live Chat: Available on our website during business hours

Thank you for choosing Designing Backyards!

At Designing Backyards, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a 60-day return policy.

Returns
  • Return Process: Returns must be initiated by email. Please send your request via email to support@designingbackyards.com with the order # and the name of the product to be returned.

  • Return Period: Returns must be requested via email and items must be shipped within 60 days of delivery.

  • Return costs: Free return within 30 days. No returns after. Customers will not be responsible for shipping costs.

  • Return Process: Returns must be initiated by email. Please send your request via email to support@designingbackyards.com with the order # and the name of the product to be returned.

  • Condition & Type: Items must be unused and in original packaging, and not be final sale items.

  • Return Address: The return address will be provided when the return is approved.
Refunds

  • Refund Processing Time: Refunds will be issued within 7 business days after the returned item is received and inspected.

  • Refund Method: Refunds will be processed via the original payment method.

Contact Information

For any questions regarding our refund, or return policies, please reach out to us at: 

  • Email: support@designingbackyards.com

  • Phone: +1 (973) 397 5359

  • Office Hour: 9AM-5PM EST (Monday to Friday)

  • Live Chat: Available on our website during business hours