Thank you for shopping with Designing Backyards! We strive to provide a smooth and efficient shipping experience for all our customers in the United States.
Shipping Information
-
Shipping Cost: FREE shipping on all orders.
-
Order Processing Time: Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).
-
Order Cut-Off Time: 04:00 PM (GMT-05:00) Eastern Standard Time (New York) for same-day processing.
-
Shipping Method: Standard shipping. Company will choose the
-
Estimated Delivery Time: 5-7 business days (Monday to Friday) after handling time.
-
Shipping Location: We currently ship only within the contiguous 48 states of the United States.
Shipping Method
We reserve the right to choose which freightway carries your order. Once shipments are picked up by the shipping company, we can't change shipping addresses or schedule the delivery date: dates can be estimated with the information the shipping company shares with us. Most carriers call a few days in advance to schedule the delivery and a few hours before arriving on the day of the delivery to ensure a smooth hand-over.
Larger items and orders are shipped via freight on a pallet. The order is left at the curb, meaning that you need to move it into your home or backyard. Inspect your shipment for any damage or missing items, and note any issue in the document provided by the delivery driver.
Please contact our support team (support@designingbackyards.com) if you need any assistance or have any question regarding your order shipment.
Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking details. You can also track your order in our website order tracking tool. Please allow up to 24 hours for tracking updates to reflect.
Shipping Delays
While we strive to deliver your order on time, occasional delays due to weather conditions, carrier issues, or other unforeseen circumstances may occur. If you experience a delay, please contact us at support@designingbackyards.com for assistance.
Incorrect Address & Undeliverable Packages
Customers are responsible for providing an accurate shipping address at checkout. If an incorrect address is entered and the package is returned to us, we will contact you for the correct details. Reshipping / Restocking fees may apply.
Lost or Stolen Packages
Designing Backyards is not responsible for lost or stolen packages confirmed as delivered by the carrier. If you believe your package is missing, please contact the shipping carrier or email us at support@designingbackyards.com, and we will assist in resolving the issue.
Contact Information
For any questions regarding our shipping policy, please reach out to us via:
Company Details:
Designing Backyards
Legal Business Name: Asgard Ventures LLC
Business Registration Number: EIN 33-2198379
Address: Five Greentree Center 525, Marlton, New Jersey (08053), United States
Thank you for choosing Designing Backyards!