Warranty & Returns

STAINLESS STEEL AND RUST: Stainless steel 304 is generally known for its corrosion resistance, but it is not entirely immune to rust. While it is more corrosion-resistant than regular steel, exposure to certain conditions can still lead to rusting. Here are some factors that can cause rust on 304 stainless steel and recommendations for preserving and maintaining it.

Several factors can lead to rust on stainless steel 304, including:

1. Chloride Exposure: The presence of chlorides, such as those in salt, can lead to pitting corrosion and eventual rusting, particularly in coastal or marine settings.
2. Harsh Environments: Stainless steel 304 is susceptible to rust when exposed to harsh chemicals, acids, or extreme environmental conditions.
3. Scratches and Damage: Surface scratches provide vulnerable sites for corrosion initiation, exposing the underlying steel to corrosive elements.

Preservation Recommendations for 304 Stainless Steel:
1. Regular Cleaning: Periodic cleaning using mild detergents and a soft cloth or sponge helps eliminate contaminants that may contribute to corrosion.
2. Avoiding Harsh Chemicals: Prevent exposure to harsh chemicals or acids, and promptly clean the surface if contact occurs.
3. Chloride Minimization: Reduce exposure to chlorides, especially in coastal areas, by rinsing off salt deposits regularly when exposed to salty air or water.
4. Protective Coatings: Applying protective coatings can, in some cases, augment the corrosion resistance of stainless steel. Make sure to select the appropriate one for the material.
If rust becomes evident on 304 stainless steel, consider employing the following methods for removal:
1. Mechanical Cleaning: Utilize a nylon brush, abrasive pad, or sandpaper to mechanically eliminate rust. Follow the stainless steel grain to prevent additional scratches. Always consult with a professional to avoid damaging the product.
2. Chemical Cleaning: Mild acids, such as citric acid or vinegar, can dissolve rust. Apply the acid using a soft cloth or sponge, followed by thorough rinsing.
3. Commercial Stainless Steel Cleaners: Explore commercial stainless steel cleaners designed to effectively remove rust. Adhere to the product instructions for optimal results.

After rust removal, clean and passivate the stainless steel surface to reinstate its corrosion resistance.

For all methods above, always consult with a professional or qualified personnel to avoid damaging the product.

Keep in mind that prevention is crucial, so taking measures to reduce exposure to corrosive elements will contribute to maintaining the integrity of your stainless steel 304.

COLD ROLL STEEL AND RUST:

Our SI models, like any grills made from cold-rolled steel, are prone to rusting, especially in areas exposed to the highest heat, such as the firebox. This issue is more common in regions with high humidity. To keep your grill in good condition, we recommend periodically sanding the affected areas with fine sandpaper and applying a high-temperature, rust-preventive paint. This simple maintenance routine will help preserve your grill over time.

Important Maintenance Note: Due to movement or relocations, or even normal use, It is crucial to keep all screws tightWhether from transport, relocation, or adjusting the grill's position in your home—can cause screws to loosen over time. To ensure the proper operation and safety of our grills, it is essential that all components remain securely fastened. For your convenience, we are providing you with a specially designed hex key (also known as an Allen key or Allen wrench), crafted from S2 super-resistant material to meet the needs of our products. Keeping the screws tight is important for several reasons, especially when it comes to products like grills. Here's why it's essential to regularly check and maintain tight screws: 1. Safety: Prevents Accidents: Loose screws can cause parts of the grill to become unstable or detach while in use, posing a safety risk. A loose grill handle, for example, could break off or a piece of the grill could fall, potentially causing burns or injury. Ensures Proper Functioning: For grills, tight screws ensure that the internal components, such as burners, heat shields, and cooking grates, stay in place, preventing any malfunction that could lead to unsafe operation. 2. Optimal Performance: Maintains Structure: Tight screws keep the grill structure intact, ensuring that the grill operates as intended. Any loosened components could affect the grill's heat distribution, cooking efficiency, and overall performance. Avoids Vibration Damage: Movements (like shifting or transportation) can cause vibrations, which, if not secured, could lead to mechanical wear and tear or loss of alignment in the grill's moving parts. 3. Longevity: Prevents Further Damage: Loose screws can lead to additional damage over time. If left unchecked, the vibration from a loose part can cause nearby parts to become worn out or break. Extends the Life of the Product: Regularly tightening screws helps maintain the integrity of the grill, ensuring it lasts longer and performs better throughout its lifetime. 4. Prevents Noise and Annoyances: Reduces Noise: If screws are loose, the grill may make rattling or squeaking noises when moved or when in use. Keeping screws tight helps maintain a quieter and more pleasant grilling experience. 5. Keeps the Grill Looking New: Maintains Aesthetic Quality: Loose parts can lead to visible wear, discoloration, or even corrosion where parts are rubbing against each other. Tight screws prevent this damage, keeping your grill looking in top condition for a longer time. In short, keeping the screws tight is essential for safety, performance, longevity, and overall maintenance of the grill. It's an easy yet crucial step in ensuring the grill works optimally and remains safe to use. 5 YEARS LIMITED WARRANTY CERTIFICATE | BBQ01SS-BBQ03SS-BBQ05SS-BBQ01SSB-BBQ02SS-BBQ03SSB-BBQ05SSB-BBQ06SS-BBQ08SS-BBQ26SS-BBQ28SS-BBQ04SS-BBQ23SS-BBQ24SS-BBQ25SSTagwood BBQ warrants these products for a period of (5) years against deficiencies in material and/or manufacture defect, from the date of issuance of the purchase invoice. This LIMITED WARRANTY does not cover products that are improperly used, abused, altered, or repaired. This warranty excludes all incidental or consequential damages and any condition resulting from other than ordinary residential wear or any use for which the product was not intended, such as use in rental or contract trade or commercial. This warranty does not include also normal wear and tear, dissatisfaction due to buyer’s remorse, rust, corrosion, scratches, oxidation, dents or any part discoloration by heat. The LIMITED WARRANTY covers manufacturing, material, and parts defects after proper verification by authorized technicians. The warranty will be void if the product suffers damages resulting from accidents, improper assembly, improper use, carelessness, action of corrosive agents, excessive load, ignorance of the instructions contained in the instruction manual or for presenting signs of having been repaired by non-authorized personnel. Deficient products or parts that are covered by this policy will be replaced or repaired. This warranty is non-transferable and valid only with the presentation of the purchase invoice. This product may undergo technical design modifications without prior notice from manufacturer. The importer assumes no responsibility for personal or property damage that could be caused by improper installation or use of the product, including lack of maintenance in the latter. Tagwood BBQ reserves the right to inspect and assess the product before honoring the warranty and to invalidate the warranty if it is concluded that the claim was not valid. Tagwood BBQ will cover any shipping charge for the delivery of warranted parts. Labor or any other costs or expenses related to the re-installation of a warranted part, and such expenses are not covered by this warranty.WARNING: Some discoloration will occur on some parts of the grill due to the extreme heat. The company consider this a normal wear and tear and will not be responsible for its cleaning.

 If you believe that your product meets the criteria for warranty replacement, please follow this procedure:

1) Take a picture of the damaged part.2) Take a picture of the invoice.3) Locate the serial number under the table.4) Send both pictures (damaged part & invoice) and serial number to info@tagwoodbbq.com with the subject warranty.5) Please include a phone number we can contact you.6) We will contact you 48 hrs after receiving the email to explain how to proceed.3 YEARS LIMITED WARRANTY CERTIFICATE | BBQ02SI - BBQ09SS - BBQ07SS - BBQ18SSTagwood BBQ warrants these products for a period of (3) years against deficiencies in material and/or manufacture defect, from the date of issuance of the purchase invoice. This LIMITED WARRANTY does not cover products that are improperly used, abused, altered, or repaired. This warranty excludes all incidental or consequential damages and any condition resulting from other than ordinary residential wear or any use for which the product was not intended, such as use in rental or contract trade or commercial. This warranty does not include also normal wear and tear, dissatisfaction due to buyer’s remorse, rust, corrosion, scratches, oxidation, dents or any part discoloration by heat. The LIMITED WARRANTY covers manufacturing, material, and parts defects after proper verification by authorized technicians. The warranty will be void if the product suffers damages resulting from accidents, improper assembly, improper use, carelessness, action of corrosive agents, excessive load, ignorance of the instructions contained in the instruction manual or for presenting signs of having been repaired by non-authorized personnel. Deficient products or parts that are covered by this policy will be replaced or repaired. This warranty is non-transferable and valid only with the presentation of the purchase invoice. This product may undergo technical design modifications without prior notice from manufacturer. The importer assumes no responsibility for personal or property damage that could be caused by improper installation or use of the product, including lack of maintenance in the latter. Tagwood BBQ reserves the right to inspect and assess the product before honoring the warranty and to invalidate the warranty if it is concluded that the claim was not valid. Tagwood BBQ will cover any shipping charge for the delivery of warranted parts. Labor or any other costs or expenses related to the re-installation of a warranted part, and such expenses are not covered by this warranty.WARNING: Some discoloration will occur on some parts of the grill due to the extreme heat. The company consider this a normal wear and tear and will not be responsible for its cleaning.If you believe that your product meets the criteria for warranty replacement, please follow this procedure:1) Take a picture of the damaged part.2) Take a picture of the invoice.3) Locate the serial number under the table.4) Send both pictures (damaged part & invoice) and serial number to info@tagwoodbbq.com with the subject warranty.5) Please include a phone number we can contact you.We will contact you 48 hrs after receiving the email to explain how to proceed2 YEAR LIMITED WARRANTY CERTIFICATE |BBQ03SITagwood BBQ warrants these products for a period of (1) year against deficiencies in material and/or manufacture defect, from the date of issuance of the purchase invoice. This LIMITED WARRANTY does not cover products that are improperly used, abused, altered, or repaired. This warranty excludes all incidental or consequential damages and any condition resulting from other than ordinary residential wear or any use for which the product was not intended, such as use in rental or contract trade or commercial. This warranty does not include also normal wear and tear, dissatisfaction due to buyer’s remorse, rust, corrosion, scratches, oxidation, dents or any part discoloration by heat. The LIMITED WARRANTY covers manufacturing, material, and parts defects after proper verification by authorized technicians. The warranty will be void if the product suffers damages resulting from accidents, improper assembly, improper use, carelessness, action of corrosive agents, excessive load, ignorance of the instructions contained in the instruction manual or for presenting signs of having been repaired by non-authorized personnel. Deficient products or parts that are covered by this policy will be replaced or repaired. This warranty is non-transferable and valid only with the presentation of the purchase invoice. This product may undergo technical design modifications without prior notice from manufacturer. The importer assumes no responsibility for personal or property damage that could be caused by improper installation or use of the product, including lack of maintenance in the latter. Tagwood BBQ reserves the right to inspect and assess the product before honoring the warranty and to invalidate the warranty if it is concluded that the claim was not valid. Tagwood BBQ will cover any shipping charge for the delivery of warranted parts. Labor or any other costs or expenses related to the re-installation of a warranted part, and such expenses are not covered by this warranty.WARNING: Some discoloration will occur on some parts of the grill due to the extreme heat. The company consider this a normal wear and tear and will not be responsible for its cleaning.If you believe that your product meets the criteria for warranty replacement, please follow this procedure:1) Take a picture of the damaged part.2) Take a picture of the invoice.3) Send both pictures (damaged part & invoice) to info@tagwoodbbq.com with the subject warranty.4) Please include a phone number we can contact you.We will contact you 48 hrs after receiving the email to explain how to proceed1 YEAR LIMITED WARRANTY CERTIFICATE |BBQ45LI, BBQ45SF, BBQ60LI, BBQ60LF, BBQ60SF, BBQ18SITagwood BBQ warrants these products for a period of (1) year against deficiencies in material and/or manufacture defect, from the date of issuance of the purchase invoice. This LIMITED WARRANTY does not cover products that are improperly used, abused, altered, or repaired. This warranty excludes all incidental or consequential damages and any condition resulting from other than ordinary residential wear or any use for which the product was not intended, such as use in rental or contract trade or commercial. This warranty does not include also normal wear and tear, dissatisfaction due to buyer’s remorse, rust, corrosion, scratches, oxidation, dents or any part discoloration by heat. The LIMITED WARRANTY covers manufacturing, material, and parts defects after proper verification by authorized technicians. The warranty will be void if the product suffers damages resulting from accidents, improper assembly, improper use, carelessness, action of corrosive agents, excessive load, ignorance of the instructions contained in the instruction manual or for presenting signs of having been repaired by non-authorized personnel. Deficient products or parts that are covered by this policy will be replaced or repaired. This warranty is non-transferable and valid only with the presentation of the purchase invoice. This product may undergo technical design modifications without prior notice from manufacturer. The importer assumes no responsibility for personal or property damage that could be caused by improper installation or use of the product, including lack of maintenance in the latter. Tagwood BBQ reserves the right to inspect and assess the product before honoring the warranty and to invalidate the warranty if it is concluded that the claim was not valid. Tagwood BBQ will cover any shipping charge for the delivery of warranted parts. Labor or any other costs or expenses related to the re-installation of a warranted part, and such expenses are not covered by this warranty.WARNING: Some discoloration will occur on some parts of the grill due to the extreme heat. The company consider this a normal wear and tear and will not be responsible for its cleaning.If you believe that your product meets the criteria for warranty replacement, please follow this procedure:1) Take a picture of the damaged part.2) Take a picture of the invoice.3) Send both pictures (damaged part & invoice) to info@tagwoodbbq.com with the subject warranty.4) Please include a phone number we can contact you.We will contact you 48 hrs after receiving the email to explain how to proceed

Returns:

*To initiate a return, please contact us first at : 786-376-7000 or at info@tagwoodbbq.com

*You have 15 days to return your product beginning date of delivery.

*The following conditions must be met in order to receive your money back minus shipping costs:

1) Product must not have been used.

2) The buyer will pay for the original shipping cost and the shipping cost to return to our warehouse. Any additional charges incurred will also be the responsibility of the buyer, such as processor fees.

3) The product must be in excellent condition with no scratches, dents or broken parts.

4) The product must be packed in its original box in case you purchased it dis-assembled or ship back in a wooden crate in case you purchased it assembled. The product must not have any missing parts. 

5) At arrival in our warehouse, we will inspect the product to determine if all above conditions are met.

6) If applicable, we will return the full amount minus the shipping cost (to and from) and a 10% restocking fee + 5% processing fee..

7) If applicable, we will return the remaining amount to the same method of payments used by the buyer. 

Refunds/Cancellations prior to shipping:

*To initiate a refund or cancellation of order prior to shipping, please contact us first at: 786-376-7000 or at info@tagwoodbbq.com. There is a 5% charge for any cancellation as it is a fee charged by the processor. If shipping was already confirmed with the Freight Company, we will need to deduct the shipping fee.

Our accessories and non-refundable and non-returnable:

Please note that our Accessories are non-refundable and non-returnable, as they can get damaged on the back and forth of shipments; they are made exclusively for TAGWOOD BBQ products.