The following warranty is effective from date of purchase and is limited to the repair or replacement of parts at no charge which prove to be defective under normal domestic use. This warranty is extended only to the original purchaser as indicated on the warranty registration and applies only to products sold at retail and only when used exclusively by the purchaser in the country where purchased. For more information or for warranty details on older models, please consult your barbecue’s owner’s manual.

Imperial, RegalBaron:

• Stainless Steel/Porcelain Steel Lid Components: Lifetime
• Cast Aluminum Cookbox / Components: Lifetime
• Cast Stainless / Stainless Steel Grids: 15 Years
• Stainless Steel Flav-R-Wave: 5 Years
• Dual-Tube Burners: 10 Years
• Side Burner: 2 Years
• Rear Burner: 10 Years
• Stainless Steel Components: 5 Years
• Remaining Parts & Paint: 2 Years

Gem:

• Stainless Steel/Porcelain Steel Lid Components: 10 Years
• Cast Aluminum Cookbox / Components: 10 Years
• Cast Iron Grids: 2 Years
• Stainless Steel Flav-R-Wave: 2 Years
• Stainless Steel Main Burners: 5 Years
• Side Burner: 2 Years
• Remaining Parts & Paint: 2 Years

Porta-Chef:

• Stainless Steel/Porcelain Steel Lid Components: 10 Years
• Cast Aluminum Cookbox / Components: 10 Years
• Cast Iron Grids: 2 Years
• Stainless Steel Flav-R-Wave: 2 Years
• Stainless Steel Main Burners: 5 Years
• Remaining Parts & Paint: 2 Years

Keg:

• Steel Cookbox: 10 Years
• Cast Stainless / Stainless Steel Grids:
• Cast Iron Grids: 2 Years
• Remaining Parts & Paint: 2 Years

Smoke,Regal Pellet,Crown Pellet:

• Steel Cookbox: 5 Years
• Cast Stainless / Stainless Steel Grids: 5 Years
• Cast Iron Grids: 3 Years
• Stainless Steel Main Burners: 5 Years
• Remaining Parts & Paint: 3 Years

WHAT IS NOT COVERED

Any failures or operating difficulties due to accident, abuse, misuse, alteration, misapplication, vandalism, improper installation or improper maintenance or service, or failure to perform normal and routine maintenance, including but not limited to damage caused by insects within the burner tubes, as set out in the owner’s manual. Deterioration or damage due to severe weather conditions such as hail, hurricanes, earthquakes or tornadoes, discoloration due to exposure to chemicals either directly or in the atmosphere.

Shipping or transportation costs. Removal or re-installation costs. Labor costs for installation and repair. Cost of service calls. Liability for indirect, or consequential damages. Gas grills deemed to be used as a communal amenity or gas grills not directly used and maintained by the purchaser.

All warranty is handled directly by Onward Manufacturing Company Limited (OMC). If your grill is not registered, we require the following information to complete a claim for you with OMC: Model Number, Serial Number and proof of purchase (copy of sales slip or invoice).

OMC commits to the original purchaser of the barbecue (or recipient in the case when a new product is given as a gift / prize), that it is free from defects in materials and workmanship for the period listed in the warranty table, when assembled and operated in accordance with the accompanying Owner’s Manual.

Please note that the OMC Warranty is effective from date of purchase and is limited to the repair or replacement of parts at no charge, which prove to be defective under normal domestic use as indicated on the warranty page of the Owner’s Manual. The product must be properly cleaned and maintained according to the Owner’s Manual instructions and must not be used in a communal or commercial application for the warranty to apply. Normal wear and tear are excluded. Parts replaced under this warranty are to be installed by customer and are warranted for the balance of the original warranty.

OMC does not cover any failures or operating difficulties due to accident, abuse, misuse, alteration, misapplication, vandalism, improper installation, or failure to perform normal and routine maintenance; including but not limited to damage caused by insects within the burner tubes, as set out in the Owner’s Manual. The OMC warranty does not cover deterioration or damage due to severe weather conditions such as hail, hurricanes, earthquakes or tornadoes, discoloration due to exposure to chemicals either directly or in the atmosphere, shipping or transportation costs, removal or re-installation costs, labor costs for installation and repair, cost of service calls, liability for indirect, or consequential damages.