LIMITED WARRANTY
Fire One Up Sales Inc., the importer and distributor of the PINNACOLO PIZZA OVENS brand of Outdoor Ovens, warranties the Stainless Steel ovens and their components, including the body, floor, venting system, factory finish, stand and door (hereinafter
referred to as the Product) to be free of defects in materials and workmanship for a period of one (1) year from time of purchase.
Qualifications of the Warranty
The complete Product Warranty does not apply to the following:
1. The Product was not assembled or installed in accordance with the instructions or local building codes.
2. This Warranty does not cover any hairline cracking in the cordierite stones, or problems caused by extreme temperatures.
3. The Product has been subjected to non-standard or inappropriate use, including but not limited to tossing or throwing firewood into the oven with force, addition of
non-approved accessories or cooking devices, or burning inappropriate or abnormal woods including; driftwood, coal, plywood and woods that have sap, include chemical treatment or are not designed for burning in an outdoor oven.
4. The Product has been subject to icing or wet-mopping while the oven is heating or during the cooling period, which can cause cracking or damage to the oven floor or metal components, or improper chemicals or liquids have been used to clean or sanitize the interior of the Product.
5. This Warranty does not cover any damage caused by storing any material either on top, below or inside of the Product.
6. The Warranty does not apply to normal wear and tear or any parts of the Product that would need replacing under the normal conditions including;
a. Normal or minor cracking due to expansion and contraction stress relief in the refractory materials, including but not limited to the cordierite stone.
b. Scratches to the exterior surface during normal use.
c. Any discoloration due to neglect, weather conditions, and any areas exposed to smoke or any aspect of the Product that may deteriorate as a result of normal use or aging.
7. This Warranty does not cover damage to, or failure of the Product, resulting from natural causes, or other catastrophic events, such a flood, freezing, fire, earth movement, wind or storms.
Limitation of Liability
It is expressly agreed and understood that Fire One Up Sales Inc., sole obligation and the Purchaser`s exclusive remedy under this Warranty, and under any other Warranty whether expressed or implied otherwise, shall be limited to replacement, repair, or refund up to the original purchase price of the Product, excluding shipping costs. Such liability shall not include, and Purchaser or other third parties, specifically renounce any rights to recover special, incidental, consequential, or other damages of any kind whatsoever, including, but not limited to, injuries to persons or
damage to property, loss of profits or anticipated profits, damage to business reputation or goodwill, all costs incurred receiving, unloading, moving at your location, and installing the Product, or loss of use of the Product.
In no event shall Fire One Up Sales Inc., or any reseller, business partner or associated business, be responsible for any incidental or consequential damages caused by defects in Products, whether such damage occurs, or is discovered before or after replacement or repair, and whether or not such damage is caused by Fire One Up Sales Inc. or its representatives. The direction of any Warranty with respect to this Product is limited to the legitimate claims received within the duration of the foregoing Warranty.
Warranty of replacement parts or Product shall only be from the original purchase date of the Product, not the date or repair or replacement covered under this Warranty. Parts to be replaced under the Warranty will be repaired or replaced with new or functionally sound parts at the discretion of Fire One Up Sales Inc. or their representative or designated service provider.
NOTE: Some Provinces or States do not allow the exclusion or limitation of incidental or consequential damages, or the duration of implied warranty, so the above exclusions or limitations may not apply to you.
INVESTIGATION OF CLAIMS AGAINST WARRANTY
Fire One Up Sales Inc. reserves the right to investigate any and all claims against this Warranty and to decide upon the method of settlement.
Before any Product is returned, Fire One Up Sales Inc., or its authorized representative, must provide Purchaser with written return authorization and instruction for preparation of the shipment. Failure to properly package Product for return may result in Purchaser being billed by Fire One Up Sales Inc. Fire One Up Sales Inc. reserves the right to bill Purchaser for return freight if Product was found to be damaged through negligence or Warranty was voided, as outlined in this Warranty. Reference your original Terms of Sale Agreement for additional details.
DEALERS HAVE NO AUTHORITY TO ALTER THIS WARRANTY
Fire One Up Sales Inc. employees and dealers have no authority to make any Warranties, nor to authorize any remedies in addition to, or inconsistent with, those stated above.
HOW TO REGISTER A CLAIM AGAINST THE WARRANTY
In order for any claim under this Warranty to be valid, Fire One Up Sales Inc. must be notified to the claim defect by emailing (sales@fireoneup.com) or through the official chat access in the PINNACOLO PIZZA OVENS website.
All claims against this Warranty should include the Product Model, original invoice number, date of purchase, date of installation, a description of the defect, photographs or the area of concern, and a full description of the circumstances giving rise to the Warrant claim, if known. Please examine all of the contents of your delivery as soon as possible after receipt and inform Fire One Up Sales Inc. or the place of purchase within ten (10) days if any items are missing, incorrect or damaged.
