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Fire Magic Echelon Diamond Black Glass Pizza Oven With Portable Cart

SKU: 5660 + 660-SC24     UPC: 7459399575522

Original price $9,260.00 - Original price $9,260.00
Original price $9,260.00
$8,334.00
$8,334.00 - $8,334.00
Current price $8,334.00
Choose a Gas Type

Description & Specs

Experience the ultimate in outdoor cooking with this portable pizza oven, featuring a durable stainless steel construction, advanced temperature control, and a premium cooking surface. With its seamless integration and versatile design, you can bake, broil, and more! The ceramic glass door provides clear visibility, while the IPI ignition ensures consistent and dependable lighting. Perfect for outdoor culinary enthusiasts, this oven is designed to elevate your cooking experience.

Key Features

  • Convection cooking design allows you to bake, roast, broil, or cook your crispy Neapolitan pizza right in your outdoor oven within 2 minutes. 
  • Digital sleek black glass touch screen for temperature indication, precision thermostatic control and perfect pairing with your Fire Magic Echelon Series.
  • Made with 304 stainless steel giving you ultimate high heat protection, rust protection, and durability against any weather condition or season.
  • 3-layer dome for consistent internal cooking temperatures in any weather condition and fuel efficiency. 
  • Pre-heats quickly in 20 minutes with 36,000 BTUs of outdoor oven power.
  • An adjustable vent-cap with a wind deflector for effective heat exhaust and keeping the weather out of your pizza oven.
  • A ceramic glass door rated 50 lbs. for durability and easy viewing while you cook your crispy pizza inside.
  • Interior lighting for safe and easy operation into the evening.
  • IPI ignition with flame rectification, ensuring a controlled and safe burner flame, plus fuel efficiency.
  • Precision thermostatic control, ranging from 150° – 750° offers cooking versatility, perfect for a variety oven dishes.
  • Includes a stainless steel baking rack, 18"x18" cordierite pizza stone, removable stainless steel pizza tray.
  • Includes a separate battery pack for pizza during a power outage without electricity.

Fire Magic Pizza Oven: Professional Grade Oven Made Easy

One of the common concerns we hear from customers about outdoor pizza ovens is the need for a unit that is quick, easy to use, versatile, and seamlessly integrates into an outdoor kitchen setup. The Fire Magic Outdoor Gas Pizza Oven excels in all these areas, offering professional-quality performance with fast cooking times and robust safety features, all wrapped in a sleek design.

The standout feature of the 2024 Echelon Series Pizza Oven is its digital touchscreen controls set within a stylish black glass front panel. This allows for precise temperature adjustments, ensuring perfect results every time. Plus, it perfectly matches the Echelon Series Grill and Side Burner, creating a cohesive and professional look in your outdoor kitchen.

304 Stainless Steel Durable Fire Magic Pizza Oven Construction

This Fire Magic pizza oven is crafted entirely from 304 stainless steel, offering exceptional durability against outdoor elements, superior rust resistance, and resistance to discoloration from high heat. The oven features a triple-layer insulated design, ensuring it maintains consistent cooking temperatures in any weather or season while optimizing fuel efficiency.

The oven's round shape is not only designed to integrate seamlessly with your Echelon Series components by Fire Magic, but it also enhances its functionality as a convection oven. This design provides unparalleled versatility, allowing you to explore a full range of culinary techniques—from baking and roasting to slow cooking and crafting the perfect crispy pizza in just 2 minutes. Whether it's a savory roast or a quick pizza night, this oven brings professional quality and efficiency right to your outdoor kitchen.

Fire Magic Black Glass Echelon Series Pizza Oven with Superior Power

This oven is equipped with two (2) 304 stainless steel U-burners that deliver a powerful total of 36,000 BTUs, enabling it to reach temperatures up to 750°F—ideal for baking authentic pizzas. If you need to maintain a lower temperature with precision, the precision thermostatic controls allow for adjustable cooking temperatures from 150°F to 750°F. This setup significantly outperforms traditional wood-fired ovens, heating up to your desired temperature in just 20 minutes, ensuring you can quickly serve up delicious pizzas at your backyard gatherings.

Lighting the oven is straightforward and safe with IPI electronic ignition and flame rectification. This system not only ensures controlled temperature and burner safety but also maintains fuel efficiency, whether you're using natural gas or propane. With this advanced setup, you can start cooking without delay, enjoying the convenience and reliability that surpasses conventional ovens.

Fire Magic Glass Door Pizza Oven Door for Easy Viewing

Cook like a professional with the oven's easy-viewing ceramic glass door, which allows you to monitor your pizza's progress without opening the door and disrupting the optimal cooking temperature. Engineered for durability, the oven-rated door can support up to 50 lbs., ensuring it stands up to frequent use without compromising its integrity. Additionally, the door is equipped with a gravity latch locking system that helps retain heat and ensures safety while cooking at high temperatures. For added convenience, the interior is illuminated with a 12V/10 watt halogen light, making it easy to cook even at night.

Includes Separate Power Battery Pack

Fire Magic has engineered this gas pizza oven for complete self-sufficiency with a separate battery pack that includes 2 D batteries. In the event of a power outage, simply unplug it from the main power supply and you can still enjoy crispy, perfectly cooked pizza. This power pack is cleverly designed to not only start the electronic ignition but also to power the interior lighting and operate the digital touchscreen, ensuring that you have full functionality of your oven under any circumstances.

Includes Fire Magic Pizza Stone Kit

Fire Magic provides everything you need for the ultimate pizza-making experience right out of the box, including an 18-inch x 18-inch cordierite pizza stone. This stone is unfinished, allowing for superb heat absorption and retention, which not only delivers the perfect crispy crust but also maintains heat for 2-3 hours after the oven is turned off. The complete set also includes a baking rack to ensure even heat distribution for all your outdoor oven favorites and a removable pizza tray, making it easy to serve your pizzas directly to friends and family without the need for a pizza peel.

Cooking Surface 324 sq. inches (18" x 18")
Ignition Type IPI ignition with flame rectification
Material Stainless Steel
Primary Burner BTU's 36,000
Weight 433 lbs. (Oven + Cart)
WiFi/Bluetooth Enabled Yes
Dimensions Not specified, estimated to be around 30" x 24" x 50"
Color Black
Pizza Stone Size 18" x 18"

 

Catalog & Manuals

Pizza Oven Quick Start Manual

Fire Magic Black Glass Pizza Oven Catalog

Owner Manual

Line Drawing

Pizza Oven Gas Conversion Kit

Experience the ultimate in outdoor cooking with this portable pizza oven, featuring a durable stainless steel construction, advanced temperature control, and a premium cooking surface. With its seamless integration and versatile design, you can bake, broil, and more! The ceramic glass door provides clear visibility, while the IPI ignition ensures consistent and dependable lighting. Perfect for outdoor culinary enthusiasts, this oven is designed to elevate your cooking experience.

Key Features

  • Convection cooking design allows you to bake, roast, broil, or cook your crispy Neapolitan pizza right in your outdoor oven within 2 minutes. 
  • Digital sleek black glass touch screen for temperature indication, precision thermostatic control and perfect pairing with your Fire Magic Echelon Series.
  • Made with 304 stainless steel giving you ultimate high heat protection, rust protection, and durability against any weather condition or season.
  • 3-layer dome for consistent internal cooking temperatures in any weather condition and fuel efficiency. 
  • Pre-heats quickly in 20 minutes with 36,000 BTUs of outdoor oven power.
  • An adjustable vent-cap with a wind deflector for effective heat exhaust and keeping the weather out of your pizza oven.
  • A ceramic glass door rated 50 lbs. for durability and easy viewing while you cook your crispy pizza inside.
  • Interior lighting for safe and easy operation into the evening.
  • IPI ignition with flame rectification, ensuring a controlled and safe burner flame, plus fuel efficiency.
  • Precision thermostatic control, ranging from 150° – 750° offers cooking versatility, perfect for a variety oven dishes.
  • Includes a stainless steel baking rack, 18"x18" cordierite pizza stone, removable stainless steel pizza tray.
  • Includes a separate battery pack for pizza during a power outage without electricity.

Fire Magic Pizza Oven: Professional Grade Oven Made Easy

One of the common concerns we hear from customers about outdoor pizza ovens is the need for a unit that is quick, easy to use, versatile, and seamlessly integrates into an outdoor kitchen setup. The Fire Magic Outdoor Gas Pizza Oven excels in all these areas, offering professional-quality performance with fast cooking times and robust safety features, all wrapped in a sleek design.

The standout feature of the 2024 Echelon Series Pizza Oven is its digital touchscreen controls set within a stylish black glass front panel. This allows for precise temperature adjustments, ensuring perfect results every time. Plus, it perfectly matches the Echelon Series Grill and Side Burner, creating a cohesive and professional look in your outdoor kitchen.

304 Stainless Steel Durable Fire Magic Pizza Oven Construction

This Fire Magic pizza oven is crafted entirely from 304 stainless steel, offering exceptional durability against outdoor elements, superior rust resistance, and resistance to discoloration from high heat. The oven features a triple-layer insulated design, ensuring it maintains consistent cooking temperatures in any weather or season while optimizing fuel efficiency.

The oven's round shape is not only designed to integrate seamlessly with your Echelon Series components by Fire Magic, but it also enhances its functionality as a convection oven. This design provides unparalleled versatility, allowing you to explore a full range of culinary techniques—from baking and roasting to slow cooking and crafting the perfect crispy pizza in just 2 minutes. Whether it's a savory roast or a quick pizza night, this oven brings professional quality and efficiency right to your outdoor kitchen.

Fire Magic Black Glass Echelon Series Pizza Oven with Superior Power

This oven is equipped with two (2) 304 stainless steel U-burners that deliver a powerful total of 36,000 BTUs, enabling it to reach temperatures up to 750°F—ideal for baking authentic pizzas. If you need to maintain a lower temperature with precision, the precision thermostatic controls allow for adjustable cooking temperatures from 150°F to 750°F. This setup significantly outperforms traditional wood-fired ovens, heating up to your desired temperature in just 20 minutes, ensuring you can quickly serve up delicious pizzas at your backyard gatherings.

Lighting the oven is straightforward and safe with IPI electronic ignition and flame rectification. This system not only ensures controlled temperature and burner safety but also maintains fuel efficiency, whether you're using natural gas or propane. With this advanced setup, you can start cooking without delay, enjoying the convenience and reliability that surpasses conventional ovens.

Fire Magic Glass Door Pizza Oven Door for Easy Viewing

Cook like a professional with the oven's easy-viewing ceramic glass door, which allows you to monitor your pizza's progress without opening the door and disrupting the optimal cooking temperature. Engineered for durability, the oven-rated door can support up to 50 lbs., ensuring it stands up to frequent use without compromising its integrity. Additionally, the door is equipped with a gravity latch locking system that helps retain heat and ensures safety while cooking at high temperatures. For added convenience, the interior is illuminated with a 12V/10 watt halogen light, making it easy to cook even at night.

Includes Separate Power Battery Pack

Fire Magic has engineered this gas pizza oven for complete self-sufficiency with a separate battery pack that includes 2 D batteries. In the event of a power outage, simply unplug it from the main power supply and you can still enjoy crispy, perfectly cooked pizza. This power pack is cleverly designed to not only start the electronic ignition but also to power the interior lighting and operate the digital touchscreen, ensuring that you have full functionality of your oven under any circumstances.

Includes Fire Magic Pizza Stone Kit

Fire Magic provides everything you need for the ultimate pizza-making experience right out of the box, including an 18-inch x 18-inch cordierite pizza stone. This stone is unfinished, allowing for superb heat absorption and retention, which not only delivers the perfect crispy crust but also maintains heat for 2-3 hours after the oven is turned off. The complete set also includes a baking rack to ensure even heat distribution for all your outdoor oven favorites and a removable pizza tray, making it easy to serve your pizzas directly to friends and family without the need for a pizza peel.

Cooking Surface 324 sq. inches (18" x 18")
Ignition Type IPI ignition with flame rectification
Material Stainless Steel
Primary Burner BTU's 36,000
Weight 433 lbs. (Oven + Cart)
WiFi/Bluetooth Enabled Yes
Dimensions Not specified, estimated to be around 30" x 24" x 50"
Color Black
Pizza Stone Size 18" x 18"

 

Lifetime Warranty:

Cast stainless steel burners, choice stainless steel U-shaped burners, Diamond Sear & stainless steel rod cooking grids, and stainless steel housings are warranted for as long as you own your Fire Magic Grill.

Fifteen (15) Year Warranty:

Brass valves, inner liners, manifold assemblies, porcelain housings (including ovens and barbecue faces), and backburner assemblies (except ignition parts)

Ten (10) Year Warranty:

Electric grills, including stainless steel cooking grids, and housings. Built-in griddles (except ignition system)

Five (5) Year Warranty:

Flavor grids, infrared burners in the grill, charcoal stainless steel grills and smokers (except for the charcoal pan, charcoal grid, wood pellet screen, thermometer And ashtray; which are warranted for one [1] year)

Three (3) Year Warranty:

Side burners and all other Fire Magic grill components (except ignition systems and electrical parts)

One (1) Year Warranty:

Ignition systems (except batteries), electronic components (including lights and thermometers), and grill accessories.

Thirty (30) Days Warranty:

Replacement parts carry a 30 day warranty from the date of purchase.

To register your product with the manufacturer please send us an email to support@designingbackyards.com with your order number. 

Thank you for shopping with Designing Backyards! We strive to provide a smooth and efficient online shipping experience for all our customers in the United States.

Shipping Location
We ship exclusively within the contiguous United States, utilizing our network of authorized third-party distributors who maintain established relationships with brand companies.

Shipping Cost

  • FREE shipping on all orders.

Estimated Delivery Time

  • 5-7 business days

Please note that these timeframes are estimates and may vary depending on your location, product purchased, brand purchased, weather condition, carrier operational limitations among other variables. In most cases, your order will arrive well before the maximum estimated time frame.

Order Cut-Off Time

04:00 PM (GMT-05:00) Eastern Standard Time (New York) for same-day processing.

Shipping Method

Standard shipping. Company will choose the Shipping Method.

We reserve the right to choose which freightway carries your order. Once shipments are picked up by the shipping company, we can't change shipping addresses or schedule the delivery date: dates can be estimated with the information the shipping company shares with us. Most carriers call a few days in advance to schedule the delivery and a few hours before arriving on the day of the delivery to ensure a smooth hand-over.

Larger items and orders are shipped via freight on a pallet. The order is left at the curb, meaning that you need to move it into your home or backyard. Inspect your shipment for any damage or missing items, and note any issue in the document provided by the delivery driver.

Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking details. You can also track your order in our website order tracking tool. Please allow up to 24 hours for tracking updates to reflect. 

Shipping Delays

While we strive to deliver your order on time, occasional delays due to weather conditions, carrier issues, or other unforeseen circumstances may occur. If you experience a delay, please contact us at support@designingbackyards.com for assistance.

Incorrect Address & Undeliverable Packages

Customers are responsible for providing an accurate shipping address at checkout. If an incorrect address is entered and the package is returned to us, we will contact you for the correct details. Reshipping / Restocking fees may apply.

Lost or Stolen Packages

Designing Backyards is not responsible for lost or stolen packages confirmed as delivered by the carrier. If you believe your package is missing, please contact the shipping carrier or email us at support@designingbackyards.com and we will assist in resolving the issue.

Contact Information

For any questions regarding our refund, or return policies, please reach out to us at: 

  • Email: support@designingbackyards.com

  • Phone: +1 (973) 397 5359

  • Office Hour: 9AM-5PM EST (Monday to Friday)

  • Live Chat: Available on our website during business hours

Thank you for choosing Designing Backyards!

At Designing Backyards, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy.

Returns
  • Return Process: Returns must be initiated by email. Please send your request via email to support@designingbackyards.com with the order # and the name of the product to be returned.
  • Return Period: Returns must be requested via email and items must be shipped within 30 days of delivery.

  • Return costs: Free return within 30 days. No returns after. Customers will not be responsible for shipping costs.

  • Return Process: Returns must be initiated by email. Please send your request via email to support@designingbackyards.com with the order # and the name of the product to be returned.

  • Condition & Type: Items must be unused and in original packaging, and not be final sale items.

  • Return Address: The return address will be provided when the return is approved.
Refunds
  • Refund Processing Time: Refunds will be issued within 7 business days after the returned item is received and inspected.

  • Refund Method: Refunds will be processed via the original payment method.

Contact Information

For any questions regarding our refund, or return policies, please reach out to us at: 

  • Email: support@designingbackyards.com

  • Phone: +1 (973) 397 5359

  • Office Hour: 9AM-5PM EST (Monday to Friday)

  • Live Chat: Available on our website during business hours

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Free delivery and returns on all orders

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Your payment information is processed securely

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We'll match any price!

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Pay over time with financing, with rates as low as 0% APR

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Experience the ultimate in outdoor cooking with this portable pizza oven, featuring a durable stainless steel construction, advanced temperature control, and a premium cooking surface. With its seamless integration and versatile design, you can bake, broil, and more! The ceramic glass door provides clear visibility, while the IPI ignition ensures consistent and dependable lighting. Perfect for outdoor culinary enthusiasts, this oven is designed to elevate your cooking experience.

Key Features

  • Convection cooking design allows you to bake, roast, broil, or cook your crispy Neapolitan pizza right in your outdoor oven within 2 minutes. 
  • Digital sleek black glass touch screen for temperature indication, precision thermostatic control and perfect pairing with your Fire Magic Echelon Series.
  • Made with 304 stainless steel giving you ultimate high heat protection, rust protection, and durability against any weather condition or season.
  • 3-layer dome for consistent internal cooking temperatures in any weather condition and fuel efficiency. 
  • Pre-heats quickly in 20 minutes with 36,000 BTUs of outdoor oven power.
  • An adjustable vent-cap with a wind deflector for effective heat exhaust and keeping the weather out of your pizza oven.
  • A ceramic glass door rated 50 lbs. for durability and easy viewing while you cook your crispy pizza inside.
  • Interior lighting for safe and easy operation into the evening.
  • IPI ignition with flame rectification, ensuring a controlled and safe burner flame, plus fuel efficiency.
  • Precision thermostatic control, ranging from 150° – 750° offers cooking versatility, perfect for a variety oven dishes.
  • Includes a stainless steel baking rack, 18"x18" cordierite pizza stone, removable stainless steel pizza tray.
  • Includes a separate battery pack for pizza during a power outage without electricity.

Fire Magic Pizza Oven: Professional Grade Oven Made Easy

One of the common concerns we hear from customers about outdoor pizza ovens is the need for a unit that is quick, easy to use, versatile, and seamlessly integrates into an outdoor kitchen setup. The Fire Magic Outdoor Gas Pizza Oven excels in all these areas, offering professional-quality performance with fast cooking times and robust safety features, all wrapped in a sleek design.

The standout feature of the 2024 Echelon Series Pizza Oven is its digital touchscreen controls set within a stylish black glass front panel. This allows for precise temperature adjustments, ensuring perfect results every time. Plus, it perfectly matches the Echelon Series Grill and Side Burner, creating a cohesive and professional look in your outdoor kitchen.

304 Stainless Steel Durable Fire Magic Pizza Oven Construction

This Fire Magic pizza oven is crafted entirely from 304 stainless steel, offering exceptional durability against outdoor elements, superior rust resistance, and resistance to discoloration from high heat. The oven features a triple-layer insulated design, ensuring it maintains consistent cooking temperatures in any weather or season while optimizing fuel efficiency.

The oven's round shape is not only designed to integrate seamlessly with your Echelon Series components by Fire Magic, but it also enhances its functionality as a convection oven. This design provides unparalleled versatility, allowing you to explore a full range of culinary techniques—from baking and roasting to slow cooking and crafting the perfect crispy pizza in just 2 minutes. Whether it's a savory roast or a quick pizza night, this oven brings professional quality and efficiency right to your outdoor kitchen.

Fire Magic Black Glass Echelon Series Pizza Oven with Superior Power

This oven is equipped with two (2) 304 stainless steel U-burners that deliver a powerful total of 36,000 BTUs, enabling it to reach temperatures up to 750°F—ideal for baking authentic pizzas. If you need to maintain a lower temperature with precision, the precision thermostatic controls allow for adjustable cooking temperatures from 150°F to 750°F. This setup significantly outperforms traditional wood-fired ovens, heating up to your desired temperature in just 20 minutes, ensuring you can quickly serve up delicious pizzas at your backyard gatherings.

Lighting the oven is straightforward and safe with IPI electronic ignition and flame rectification. This system not only ensures controlled temperature and burner safety but also maintains fuel efficiency, whether you're using natural gas or propane. With this advanced setup, you can start cooking without delay, enjoying the convenience and reliability that surpasses conventional ovens.

Fire Magic Glass Door Pizza Oven Door for Easy Viewing

Cook like a professional with the oven's easy-viewing ceramic glass door, which allows you to monitor your pizza's progress without opening the door and disrupting the optimal cooking temperature. Engineered for durability, the oven-rated door can support up to 50 lbs., ensuring it stands up to frequent use without compromising its integrity. Additionally, the door is equipped with a gravity latch locking system that helps retain heat and ensures safety while cooking at high temperatures. For added convenience, the interior is illuminated with a 12V/10 watt halogen light, making it easy to cook even at night.

Includes Separate Power Battery Pack

Fire Magic has engineered this gas pizza oven for complete self-sufficiency with a separate battery pack that includes 2 D batteries. In the event of a power outage, simply unplug it from the main power supply and you can still enjoy crispy, perfectly cooked pizza. This power pack is cleverly designed to not only start the electronic ignition but also to power the interior lighting and operate the digital touchscreen, ensuring that you have full functionality of your oven under any circumstances.

Includes Fire Magic Pizza Stone Kit

Fire Magic provides everything you need for the ultimate pizza-making experience right out of the box, including an 18-inch x 18-inch cordierite pizza stone. This stone is unfinished, allowing for superb heat absorption and retention, which not only delivers the perfect crispy crust but also maintains heat for 2-3 hours after the oven is turned off. The complete set also includes a baking rack to ensure even heat distribution for all your outdoor oven favorites and a removable pizza tray, making it easy to serve your pizzas directly to friends and family without the need for a pizza peel.

Cooking Surface 324 sq. inches (18" x 18")
Ignition Type IPI ignition with flame rectification
Material Stainless Steel
Primary Burner BTU's 36,000
Weight 433 lbs. (Oven + Cart)
WiFi/Bluetooth Enabled Yes
Dimensions Not specified, estimated to be around 30" x 24" x 50"
Color Black
Pizza Stone Size 18" x 18"

 

Lifetime Warranty:

Cast stainless steel burners, choice stainless steel U-shaped burners, Diamond Sear & stainless steel rod cooking grids, and stainless steel housings are warranted for as long as you own your Fire Magic Grill.

Fifteen (15) Year Warranty:

Brass valves, inner liners, manifold assemblies, porcelain housings (including ovens and barbecue faces), and backburner assemblies (except ignition parts)

Ten (10) Year Warranty:

Electric grills, including stainless steel cooking grids, and housings. Built-in griddles (except ignition system)

Five (5) Year Warranty:

Flavor grids, infrared burners in the grill, charcoal stainless steel grills and smokers (except for the charcoal pan, charcoal grid, wood pellet screen, thermometer And ashtray; which are warranted for one [1] year)

Three (3) Year Warranty:

Side burners and all other Fire Magic grill components (except ignition systems and electrical parts)

One (1) Year Warranty:

Ignition systems (except batteries), electronic components (including lights and thermometers), and grill accessories.

Thirty (30) Days Warranty:

Replacement parts carry a 30 day warranty from the date of purchase.

To register your product with the manufacturer please send us an email to support@designingbackyards.com with your order number. 

Thank you for shopping with Designing Backyards! We strive to provide a smooth and efficient online shipping experience for all our customers in the United States.

Shipping Location
We ship exclusively within the contiguous United States, utilizing our network of authorized third-party distributors who maintain established relationships with brand companies.

Shipping Cost

  • FREE shipping on all orders.

Estimated Delivery Time

  • 5-7 business days

Please note that these timeframes are estimates and may vary depending on your location, product purchased, brand purchased, weather condition, carrier operational limitations among other variables. In most cases, your order will arrive well before the maximum estimated time frame.

Order Cut-Off Time

04:00 PM (GMT-05:00) Eastern Standard Time (New York) for same-day processing.

Shipping Method

Standard shipping. Company will choose the Shipping Method.

We reserve the right to choose which freightway carries your order. Once shipments are picked up by the shipping company, we can't change shipping addresses or schedule the delivery date: dates can be estimated with the information the shipping company shares with us. Most carriers call a few days in advance to schedule the delivery and a few hours before arriving on the day of the delivery to ensure a smooth hand-over.

Larger items and orders are shipped via freight on a pallet. The order is left at the curb, meaning that you need to move it into your home or backyard. Inspect your shipment for any damage or missing items, and note any issue in the document provided by the delivery driver.

Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking details. You can also track your order in our website order tracking tool. Please allow up to 24 hours for tracking updates to reflect. 

Shipping Delays

While we strive to deliver your order on time, occasional delays due to weather conditions, carrier issues, or other unforeseen circumstances may occur. If you experience a delay, please contact us at support@designingbackyards.com for assistance.

Incorrect Address & Undeliverable Packages

Customers are responsible for providing an accurate shipping address at checkout. If an incorrect address is entered and the package is returned to us, we will contact you for the correct details. Reshipping / Restocking fees may apply.

Lost or Stolen Packages

Designing Backyards is not responsible for lost or stolen packages confirmed as delivered by the carrier. If you believe your package is missing, please contact the shipping carrier or email us at support@designingbackyards.com and we will assist in resolving the issue.

Contact Information

For any questions regarding our refund, or return policies, please reach out to us at: 

  • Email: support@designingbackyards.com

  • Phone: +1 (973) 397 5359

  • Office Hour: 9AM-5PM EST (Monday to Friday)

  • Live Chat: Available on our website during business hours

Thank you for choosing Designing Backyards!

At Designing Backyards, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy.

Returns
  • Return Process: Returns must be initiated by email. Please send your request via email to support@designingbackyards.com with the order # and the name of the product to be returned.
  • Return Period: Returns must be requested via email and items must be shipped within 30 days of delivery.

  • Return costs: Free return within 30 days. No returns after. Customers will not be responsible for shipping costs.

  • Return Process: Returns must be initiated by email. Please send your request via email to support@designingbackyards.com with the order # and the name of the product to be returned.

  • Condition & Type: Items must be unused and in original packaging, and not be final sale items.

  • Return Address: The return address will be provided when the return is approved.
Refunds
  • Refund Processing Time: Refunds will be issued within 7 business days after the returned item is received and inspected.

  • Refund Method: Refunds will be processed via the original payment method.

Contact Information

For any questions regarding our refund, or return policies, please reach out to us at: 

  • Email: support@designingbackyards.com

  • Phone: +1 (973) 397 5359

  • Office Hour: 9AM-5PM EST (Monday to Friday)

  • Live Chat: Available on our website during business hours